Terms And Conditions

These terms of use (the "Terms of Use") govern your use of our website www.dekholocal.com, www.admin.dekholocal.com and https://webapp.dekholocal.com (the "Website") and our "Dekho Local" application for mobile and handheld devices (the "App"). The Website and the App are jointly referred to as the "Platform." Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services on the Platform, and we request you to uninstall the App. By installing, downloading, and/or even merely using the Platform, you shall be contracting with Dekho Local, and you provide your acceptance to the Terms of Use and other Dekho Local policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy, etc.) as posted on the Platform from time to time, which takes effect on the date on which you download, install, or use the Services, and create a legally binding arrangement to abide by the same. The Platforms will be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities, e.g., companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein.


Access to the Platform is granted only to individuals who are capable of entering into legally binding contracts under the provisions of the Indian Contract Act, 1872. Individuals categorized as "incompetent to contract" as per the Indian Contract Act, 1872, including un-discharged insolvents and the like, are not authorized to utilize the Platform. Should you be a minor, i.e., under the age of 18 years, you are permitted to use the Platform or access its content solely under the guidance, supervision, and prior consent of a parent or legal guardian.

In the event that you, as a minor, intend to conduct transactions on the Platform, such transactions must be executed by your legal guardian or parents. Dekho Local retains the right to terminate your membership and/or deny access to the Platform if it comes to the attention of Dekho Local that you are below the age of 18 years and engaging in transactions on the Platform.


All commercial/contractual terms are offered by and agreed to between Buyers and Merchants alone. The commercial/contractual terms include, without limitation, price, taxes, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services, and after-sales services related to products and services. Dekho Local does not have any kind of control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Merchants. Dekho Local may, however, offer support services to Merchants in respect of order fulfillment, payment collection, call center, and other services, pursuant to independent contracts executed by it with the Merchants. Dekho Local is not responsible for any non-performance or breach of any contract entered into between Buyers and Merchants on the Platform. Dekho Local cannot and does not guarantee that the concerned Buyers and/or Merchants shall perform any transaction concluded on the Platform. Dekho Local is not responsible for unsatisfactory services or non-performance of services or damages or delays as a result of products which are out of stock, unavailable, or backordered.

Dekho Local is operating an e-commerce, pharma, food, groceries and anything which is mention for service, parcel e.t.c delivery based and service providing platform and assumes and operates the role of a facilitator and does not at any point in time during any transaction between Buyer and Merchant on the Platform come into or take possession of any of the products or services offered by Merchant. At no time shall Dekho Local hold any right, title, or interest over the products nor shall Dekho Local have any obligations or liabilities in respect of such contract entered into between Buyer and Merchant. You agree and acknowledge that we shall not be responsible for:

- The goods by the shops or restaurants or store, including, but not limited to, serving of food orders suiting your requirements and needs;
- The Merchant's goods not being up to your expectations or leading to any loss, harm, or damage to you;
- The availability or unavailability of certain items on the menu;
- The Merchant serving the incorrect orders.

The details of the menu and price list available on the Platform are based on the information provided by the Merchants, and we shall not be responsible for any change or cancellation or unavailability. All Menu & Food Images OR Grocery image used on our platforms are only representative and may not match with the actual Menu/Food/ Grocery Ordered; Dekho Local shall not be responsible or liable for any discrepancies or variations on this aspect.

If you want to use our service, you must create an account on our Site. To establish your account, we will ask for personally identifiable information that can be used to contact or identify you, which may include your name, phone number, and e-mail address. We may also collect demographic information about you, such as your pin code, and allow you to submit additional information that will be part of your profile. Other than basic information that we need to establish your account, it will be up to you to decide how much information to share as part of your profile. We encourage you to think carefully about the information that you share and we recommend that you guard your identity and your sensitive information. Of course, you can review and revise your profile at any time.

You understand that delivery periods quoted to you at the time of confirming the order is an approximate estimate and may vary. We shall not be responsible for any delay in the delivery of your order due to the delay at the seller/merchant end for order processing or any other unavoidable circumstances.

Your order shall be only delivered to the address or approximately designated by you at the time of placing the order on the Platform. We reserve the right to cancel the order, in our sole discretion, in the event of any change to the place of delivery, and you shall not be entitled to any refund for the same. Delivery in the event of a change of the delivery location shall be at our sole discretion, and we reserve the right to charge an additional delivery fee if required.

You shall undertake to provide adequate directions, information, and authorizations to accept delivery. In the event of any failure to accept delivery, failure to deliver within the estimated time due to your failure to provide appropriate instructions or authorizations, then such goods shall be deemed to have been delivered to you, and all risk and responsibility in relation to such goods shall pass to you, and you shall not be entitled to any refund for the same. Our decision in relation to this shall be final and binding. You understand that our liability ends once your order has been delivered to you.

You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard, you agree to provide correct and accurate credit/debit card details to the approved payment gateways for availing the Services. You shall not use the credit/debit card which is not lawfully owned by you, i.e., in any transaction, you must use your own credit/debit card. The information provided by you shall not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation, or court order. You shall be solely responsible for the security and confidentiality of your credit/debit card details. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of your credit/debit card. You agree that the Services shall be provided by us only during the working hours of the relevant Merchants.

The following is a partial list of the kinds of conduct that are illegal or prohibited on the Websites. Dekho Local reserves the right to investigate and take appropriate legal actions against anyone who, in Dekho Local's sole discretion, engages in any of the prohibited activities. Prohibited activities include but are not limited to the following:

- Using the Websites for any purpose in violation of laws or regulations;
- Posting Content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;
- Posting Content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Dekho Local in its sole discretion or pursuant to local community standards;
- Posting Content

 that constitutes cyber-bullying, as determined by Dekho Local in its sole discretion;
- Posting Content that depicts any dangerous, life-threatening, or otherwise risky behavior;
- Posting telephone numbers, street addresses, or last names of any person;
- Posting URLs to external websites or any form of HTML or programming code;
- Posting anything that may be "spam," as determined by Dekho Local in its sole discretion;
- Impersonating another person when posting Content;
- Harvesting or otherwise collecting information about others, including email addresses, without their consent;
- Allowing any other person or entity to use your identification for posting or viewing comments;
- Harassing, threatening, stalking, or abusing any person;
- Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Websites, or which, in the sole discretion of Dekho Local, exposes Dekho Local or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or
- Encouraging other people to engage in any prohibited activities as described herein.

Dekho Local reserves the right but is not obligated to do any or all of the following:

- Investigate an allegation that any Content posted on the Websites does not conform to these Terms of Use and determine in its sole discretion to remove or request the removal of the Content;
- Remove Content that is abusive, illegal, or disruptive or that otherwise fails to conform to these Terms of Use;
- Terminate a user's access to the Websites upon any breach of these Terms of Use;
- Monitor, edit, or disclose any Content on the Websites; and
- Edit or delete any Content posted on the Websites, regardless of whether such Content violates these standards.

Dekho Local reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time by posting changes on the Platform. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Platforms following the date on which the amended Terms are posted.

Dekho Local reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third-party payment service provider(s). With your consent, your credit card/payment information will be stored with our third-party payment service provider(s) for future orders. Dekho Local does not store your credit card or payment information. You must ensure that you have sufficient funds on your credit and debit card to fulfill payment of an Order. Insofar as required, Dekho Local takes responsibility for payments made on our Platforms, including refunds, chargebacks, cancellations, and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.

Dekho Local can cancel any order anytime due to the food/products' unavailability, out of coverage area, and any other unavoidable circumstances.

- Users must provide accurate and up-to-date information when registering on the Platform.
- Users are responsible for maintaining the confidentiality of their account credentials and are liable for any activity that occurs under their account.
- Users shall not use the Platform for any unlawful, fraudulent, or unauthorized purposes.
- Users shall not interfere with or disrupt the integrity or performance of the Platform or its associated services.

- All content, trademarks, logos, and intellectual property displayed on the Platform are the property of Dekho Local or its licensors and are protected by applicable intellectual property laws.
- Users shall not use, reproduce, modify, or distribute any content from the Platform without explicit permission from Dekho Local.

- Dekho Local makes no warranties or representations regarding the accuracy, reliability, or completeness of any information or content on the Platform.
- Dekho Local does not guarantee the availability, quality, safety, or legality of products or services offered by Merchants on the Platform.

- Dekho Local shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the Platform or any transactions conducted on it.
- In no event shall Dekho Local's total liability to any user exceed the amount paid by the user for the specific product or service giving rise to the claim.

- Users agree to indemnify and hold Dekho Local, its affiliates, officers, directors, employees, and agents harmless from any claims, losses, damages, liabilities, or expenses arising from the user's breach of these Terms of Use.

- Dekho Local reserves the right to modify or discontinue the Platform or any part of it without prior notice.
- Dekho Local may terminate a user's access to the Platform for violations of these Terms of Use or any applicable laws.

- These Terms of Use shall be governed by and construed in accordance with the laws of INDIA.
- Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of PATNA HIGH COURT.

- If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

- These Terms of Use constitute the entire agreement between the user and Dekho Local, superseding any prior agreements or understandings.